Refund Policy — PopStrap. Last updated: September 2026.
A refund (full or partial) is possible after an accepted return, or if a defective item cannot be replaced.
Timeframe for requesting
Contact us within 30 days of receipt (see Returns).
Processing
- We process the request within a few business days after receiving the returned package (when a return is required)
- The credit then follows the processing time of your payment method (card, Shop Pay, etc.)
Covered cases
- Wrong item sent
- Manufacturing defect
- Breakage during transport reported promptly with photos
Not covered
- Normal wear and tear, impact, improper assembly
- Item worn / modified without defect
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